Gourmet Secrets - Quality food at a quality price!

FAQ's

Q. How is Gourmet Secrets Foods different from what you find at your local grocer?

A. Gourmet Secrets is an Alberta company promoting only Alberta beef, renowned for its exceptional flavor and tenderness. Gourmet Secrets beef is grass fed with light grain finish. Research shows that pasture fed beef has a higher content of beneficial Omega-3 and conjugated lionleic acids. Our beef is also guaranteed to be free of antibiotics, hormones and inorganic feed additives. All our chicken items are come from 100% natural free range chicken. Our fish and seafood are free of antibiotics and preservatives. Gourmet Secrets goodies are all flash frozen in order to lock in the natural juices and flavors. We only promote the best the world has to offer.

Q. How long has Gourmet Secrets been in business?

A. Since 1996 Gourmet Secrets has been working dilligently to provide our customers with the very best food the world has to offer with 1st class service at affordable prices. Our commitments to build a long term trustworthy relationship ( Repeat Business) is our focus.

Q. Is there a shipping charge when I order online?

A.Yes. Every product you purchase includes a shipping charge either it is inside or outside the retail price. To be fair to all our customers since all orders are not the same size (weight) we have decided to keep the shipping charge outside the retail price.By contracting UPS we have been able to cut your shipping cost by half ! Most common orders are 7-10 items with an average of 80-100 servings. Average cost of shipping per serving is about 38 to 48 cents. Most of our customers agree that when you take in consideration the enormous amount of time and fuel you save, the contribution in making our planet green it is money well spent.

Q. How is it kept frozen during shipping?

A. Gourmet Secrets premium protection packaging ensures that you receive products of the highest quality. Each quick-frozen item is carefully packed with dry ice, then surrounded by a premium, reusable polystyrene chest. The dry ice may have dissipated by the time your order arrives.

Q. Do I have to stay home and wait for my order?

A. No. All orders are shipped as "driver release". This means the package will be delivered to the recipient address with no signature required. Packages can be left at any exterior door location. Please be sure to alert gift recipients that a perishable gift will be delivered to them and to freeze or refrigerate all products as soon as possible upon delivery.

Q. How do I redeem a Gourmet Secrets Coupon?

Q. What Is a Promo Card?

A. A Promo Card is an exact cash value of what you have paid for. When you purchase a promo card, you get a $50 coupon. Promo cards cannot be combined with $50 coupon.

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